Even fan setting I selected would get changed remotely.

At least it changed back to 74 on cool when I woke up 4th time that night at 5am. Around 3am, it was remotely set to heat, couldn’t even choose cool. Tue, Jun 7 the hotel AC was worked on all night. I never slept more than 3 consecutive hours. I stayed 3 nights and had issues w room temp all 3 nights. You change thermostat to 70 to sleep but hotel decides your room should be 74 so they remotely change temp. Your comments have certainly been shared with the team, so that we can better the experience for the next guest.Room thermostats are wireless. I apologize for the confusion of this program. As you opt-in for this program, you are given 500 bonus rewards points for every day that you do not receive housekeeping services. I reviewing your account, it looks like you opted-in for our 'Your Choice' program which foregoes housekeeping services every three days. Our pool level rooms with separate patios are well-liked by many, I apologize that this was not a room that you had cared for. The second room move was certainly our fault as there was a plumbing issue in your room that required more attention from an expert.

As the first room move was due to a requested upgrade on your end, I am glad we were able to accommodate you quickly and efficiently. I apologize as our conversation had ended on a great note and I thought we had everything handled to its fullest. As we spoke on the phone the first of five evenings you had stayed with us, we had collectively discussed the room moves and compensation that was satisfactory for the inconvenience we had caused you. Good Evening, I wanted to first of all apologize for any inconveniences we may have caused you during your stay.

Marriott at the kansas city airport